In an effort to keep our clients, doctors, and support staff as safe and healthy as possible during this COVID-19 pandemic, and in an effort to comply with all state and local regulations, we have put new measures in place so that we may continue to serve you and your pets while attempting to limit the spread of this virus.

To help protect our essential staff, we advise that if…

• you have an appointment and you are showing signs of illness that may be associated with COVID-19, you should remain at home and reschedule the appointment for a later date.
• your pet requires emergency care and you are showing signs of illness, you should ask a trusted friend or relative to transport their pet to our clinic for care.
• you may pose any risk of transmission of COVID-19 to our staff, you disclose this information prior to any in-person contact so that we can advise on how best to move forward to help your pet.

Arrival Instruction

• All clients will be asked to remain in their car for an appointment, please call (301) 277-5408 upon arrival.
• If your pet is experiencing an emergency, please attempt to call ahead so that our medical team can be prepared to retrieve your pet as quickly as possible. 
• When the technician comes to retrieve your pet, please meet the technician outside of the car​, with a mask on.
• To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours. Pet carriers will be returned to you once your pet is inside. ​
• If entry to the hospital is necessary, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.

• Entry to our hospital will be restricted to end-of-life situations and will be at the doctors’ sole discretion. Our staff members are not required to meet with clients in exam rooms at this time, and we ask for your understanding and respect for the health and safety of our doctors who must be here to care for pets around the clock.
• We are able to make 1 exam rooms available for clients to be with their pets prior to or during euthanasia (at the doctor’s discretion).
• We will allow only 1  visitors in an exam room with up to 2 staff members at one time, to ensure appropriate social distancing. We are sorry that no exceptions can be made to this policy at this time – please plan accordingly. 
• It may be possible to perform euthanasia outdoors for our canine patients, if requested, on a case-by-case basis.  We are unable to accommodate such requests for feline patients.